Windsor - Austin, Texas

Jackie Deleon

Me and my friend went into Windsor looking for an outfit for a work event. Such a good experience. Dominique was so helpful, friendly, super outgoing!!! She made it to be such a great shopping experience!! Definitely recommend shopping there!!!

Dominique White

Windsor at Barton Creek Mall to the rescue! I needed a dress last minute for an event. Dominique at Windsor was so helpful, took all of my stress away with her kindness & support! it was just a bonus that we shared the same name ?

Jessica Paradise

The store Manager Dominique was absolutely amazing from the moment we walked in all the way through checkout, she didn't rush us nor did we feel rushed. We will definitely be back!!!

Kyle Davis

It seems like store is under new management , because the in-store experience has been a true pleasure. I met Dom. She’s very helpful and accommodating. I will be returning and telling my friends to visit.

Kristen Alley

I DO NOT RECOMMEND THAT YOU SHOP HERE FOR A PROM DRESS!!!!! When my daughter and I went to the Windsor store at Barton Creek Mall in Austin on March 29, 2023 the store was packed. There was a two hour wait to use a dressing room and about an hour wait just to check out. I know if the fire Marshall had come they would have shut the store down. The employees were very rude and very unprofessional. The employees appearance looked like they stumbled out of bed and went to work. Your store was a mess with people stepping on clothes that were for sale. It was like we were an inconvenience to the store. My daughter finally found a dress that she loved and was very adamant about getting it. We went to check out and waited. They did tell me no returns at checkout. They also entered my name wrong on the receipt which shows how careless the employees are. On April 15, 2023 my daughter put the dress on and the zipper was busted. Keep in mind the no return policy and that prom is less than a week away. I got ahold of customer service and you can only communicate through text which is even more frustrating. YOU HAVE TO DRIVE TO THE STORE TO SPEAK WITH SOMEONE SINCE ALL CALLS GO TO ONE PLACE. I'm not driving an hour and a half to argue with a manager because there was no point as they have a no return policy. I ended up taking it to an alteration company. I will pay at least $70+ to fix it because Windsor sold me a faulty product and said, "We go through a quality inspection." My daughter has prom on Saturday and Windsor hasn't helped yet. I called corporate and am currently waiting on a call back.

Skip the headache and the stress by going elsewhere.

Amber G

The customer service in this place is terrible. I’ve had a number of bad experiences here, but this last one takes the cake. I was trying to find a dress that was on a mannequin, but was told there weren’t anymore. I asked for the one off the mannequin and the sales associate told me no, she was too busy and they were understaffed. So I go to take it off myself and another young lady comes up to tell me I can’t take the dress off myself. Great, then could you please take the dress off. No, they’re too busy and they can’t. Fine, I will do it myself. No company policy says you can’t do it yourself. You can come follow me to talk to my manager. No you can ask your manager to come up here and explain why you won’t sell me this dress. My manager is too busy. Now the first girl comes back, so TWO sales associates spend 15 minutes explaining why they can’t take two minutes to take a dress off a mannequin. She continued to say company policy, company policy, company policy. I’m pretty sure your company is in the business of selling clothes. Mind you at this moment the first girl who told me she couldn’t help me is standing at the door doing nothing, except telling people they can’t come into the store. Y’all are horrendous and lazy.

n R

After reviewing all the reviews of this specific location it’s disappointing that the owner does not talk to their employees about the customer service they have. I went here yesterday and this pregnant lady was very rude to use just because we ask her for a fitting room. If you don’t want to work don’t go baby their is plenty of jobs you can apply to if your life is ? miserable leave ! Don’t make life miserable to others ! Just because you have to work here! I would take action owner ! You lost customers because of her yesterday. she is racist towards hispanic’s. She really need a reminder of why she pays her bills because of us !

Alexander Antillon

The only reason my wife and I stopped in this establishment is the mere fact that JC penny was not open yet.

Upon first entrance I couldn't tell the difference between the children shopping and working. My wife found some pants that she wanted to try on, so we waited by the fitting stalls. As we waited (about 10 minutes) this one employee cuts in front of us with a group of girls and allows them into a stall.

This employee not only saw us standing there and ignored my wife patientlywaiting, but she also had the audacity to look at my wife and say:

"that probably wouldn't fit you anyway "

This young white employee was twice the size of a grown man and had no place to advise anyone of their physical stature.

We immediately left and had ruined my wife's shopping experience before it even began. We left straight to the car and went home.

This was unacceptable.