Turquoise Door Boutique - Tomball, Texas

Jesus Trejo

After reading some of the reviews I thought I should leave my own. I’ve been here twice in two weeks once to get a sweater we saw online from Queen of sparkles and a return trip to buy a sweater dress my wife looked amazing in. Both times I’ve gone in the store I’ve been greeted by an employee. Just a simple hello nothing fancy. Both times at checkout I’ve had a nice conversation about the pieces I’ve bought. I’m a very brown Mexican man and have been to this store before. I’ve never felt ignored or followed around. For me it’s good because I don’t want to be ignored but I also don’t want to be followed around. I’ve never gone dressed up to this store. Usually I’m in crocs and a T-shirt with shorts. This store carries quality products and brands that are the same price as the designers website. These brands are the ones lesser designers copy. So yes they are expensive but priced accordingly. We enjoy shopping at this boutique and will continue giving them our business.
Note: For the men. This is not a store for us . Just go in there and watch your wife try on clothes.
Trip date November 12 2024.

Catherine

I had to return a shirt and they don't offer refunds, just store credit, which was fine. They sent me a store credit card that was clearly used (very worn and scratched) and the card was invalid when I tried to use it. I've sent 2 emails with no response. It was a $143 charge that they haven't reconciled.

Louise L

My experience left much to be desired. From the moment I walked in, I didn't feel welcomed at all. The staff seemed disinterested and borderline snobby, making me feel like an inconvenience rather than a valued customer.

Furthermore, I was shocked by the exorbitant prices of the items. While I understand that boutique clothing can be more expensive due to its uniqueness, the prices at Turquoise Door were simply unreasonable.

Overall, I left the store feeling disappointed and frustrated. I had hoped for a pleasant shopping experience but instead encountered unwelcoming staff and overpriced items. I won't be returning here anytime soon, and I certainly wouldn't recommend it to others.

Ali DeDemicile

I was ignored, never once greeted and when I asked for help the associate sighed outloud and walked as slow as she possibly could. I felt so uncomfortable with what was going on that I said I’d be right back but I ended up leaving. As soon as I got in my car I broke down in tears because I never was so boldly and obviously disliked by someone who saw my mere existence and became what seemed to be disgusted. I’m African-American.

Sandra Shriver

Wanted to love this place for some many reasons... BUT.. I wouldn’t ever suggest spending your money at this local shop. When you enter, the greeting is less than welcoming. A little hello, and then crickets. Don’t try small talk with the staff either, that is beneath them. Their items are trendy, but wayyyyy overpriced. I would consider spending a little more if they made me feel like they wanted my money. It was like they were bothered that I was there... personal conversations between the two sales clerks going on without or acknowledging that I was shopping. I always try to spend my money at the local shops, but will not suggest to anyone to bother wasting your time here... they really could care less.
Snobby, uninterested and not a great selection of goods.

Millie Bradley- LeSpade

Details. Pretty Things. It's my jam. I'm a local and LOVE Shopping LOCAL. However, I am disappointed. And, this not just from me.
But, from the girlfriends in this area. Don't take my word for it. Just ask around. The best sales come from word-of-mouth.

1. O V E R P R I C E D!
2. Never been greeted with: "Hello, How May I Serve You?"
3. I admit. I have purchased items here. I even follow them on social media. But, now I'm getting a little exhausted with the same model. Would it be possible to get a few models in different shapes and sizes. Not everyone is a size 2 and not everyone is a size 12
4. Obviously, folks are still buying their items -or- else they'd be out of business. My recommendation: "Begin with a serving heart and a posture of submission" and more girly-girls will drive business in these pretty doors!" Good Luck 🙂

Nadia Gabriela

I will say I’ve always loved the turquoise door because their stuff is very cute and feminine. After watching all their Instagram stories during the COVID-19 pandemic, I decided to finally visit their store again. Well, I shouldn’t have. They were rude and snobby. From the moment we walked in, every other customer was greeted except for my mom and I. We spent $80 because we bought a gift for someone, however, I will not be returning. Considering we’re going through a major crisis right now, the customer service should’ve been excellent but instead they turned their noses up and didn’t ask if we needed anything. That’s funny, especially because we were the only customers in there actually buying something. Please be aware when you shop here, it won’t be pleasant. This is Spring, there’s plenty of other friendly boutiques I can shop at. After going here, I went to another shop where the service was completely different. This is not a good time to ignore or neglect your potential customers.

Bridgette Callaway

I’ve gone into this place several times over the past several years. I’m a Tomball native and always love shopping Mainstreet just due to supporting local businesses. However, each time I come into this boutique the customer service is horrendous. The owner is a very “I’m better than you” kinda person as well as the staff. Please do not believe their Facebook lives as they are the complete opposite in person. Not once have I ever been greeted when I walk in, but they definitely know I’m there. Never once am I asked if I’m finding everything okay or even given a smile at checkout. It’s almost like they don’t care unless you’re a close friend. I’ve even heard whispers among coworkers talking about customers in the store. I have NEVER received any positive customer service the handful of times I’ve been in this place over the years.

Lastly, everything is so overpriced. I can find the same thing at another boutique for half the price. While yes, it is unique and there are a ton of cute items, why spend that kind of money when you can find it somewhere else cheaper AND have friendly customer service.

Do better.