Pomp and Circumstance Boutique - Houston, Texas

Kelli F

Shopping at P&C is an absolute delight! I’ve been shopping with Marie for years. From the moment you walk in, you will be greeted warmly and feel instantly at home. The selection of clothing is curated beautifully, with unique pieces that you won't find elsewhere. The staff is incredibly knowledgeable and helpful, making the shopping experience both enjoyable and stress-free. Whether you're looking for a special occasion outfit or everyday wear, this boutique has something for everyone. I can't recommend P&C enough - it's truly a gem in the community!

Michelle Briley

I absolutely adore this store! I purchase mainly online as I live almost 2 hours away. The items are top quality and the shipping is fast. The product descriptions are spot on. Last weekend, I made a trip to the actual store. It was precious! The ladies who were working were super nice and truly helpful. I highly recommend!

Davenport Design

This boutique is full of gorgeous pieces and I always want everything when I'm in the store or shopping online! Seldom do you find a shop that has such a great variety of items-- I also love supporting local shops-- especially when all of the staff are so wonderful. See y'all soon!

Amy Doak

I LOVE this boutique! New arrivals 2x a week is amazing! I love their style and the classic options they carry. Everyone is always a pleasure when I shop in the store and returns are easy! My go-to boutique!

Laura Ransone

Fantastic boutique! Very rarely is there a store that has so many things that fit and I want to buy. There is a great variety for any style and occasion. Online orders are so quick. Great content on social media with try ons and details about items. Love to shop here!

Xiomara Umana

Amazing customer service! Not only are the clothes the cutest and made of great quality but the representatives go out of their way to make sure that your order is correct so that you are a satisified customer. I was impressed by their work at getting me a blouse I REALLY wanted that they called me several times until they had the blouse. Definitely a repeat customer!

Jessica Goss

Same boutique, same terrible customer service, the only thing that has changed is it has new ownership. I don't usually write reviews or openly speak of terrible experiences, but I think the public should know what you are getting with this boutique. I ordered a top (overpriced from other boutiques that have the same top, but this was the only shop that had my size) USPS said it had delivered, but never received it. Reached out via email to them regarding the issue, and was told that because it said it was delivered there was nothing they could do, but to reach out to USPS. So reached out to USPS and didn't get anywhere with them, so I reported it to my credit card. A few days later I get a message via Instagram asking why I reported the issue without reaching out to their customer service first. I was shocked, why would any company reach out via Instagram for this matter, especially since we had already emailed back and forth. They tried to intimidate me by saying they had "evidence" to send back to my CC company that it delivered and how could I do this which really hurts small businesses. It was totally out of line since I had reached out to figure out a solution to this problem, and they passed it off to the USPS. I paid for a good and never received said good, but instead of helping fix the problem they escalated it by treating me as the customer terribly with their words and poor business practices.

To address their response below:
- If you cared for your customers like you said, why did you reach out via Instagram asking me "to contact P&C first, instead of contacting my CC." I had reached out to the company via email on 06/22/24, and it was not a problem worth fixing until I
reached out to my CC company.

- You did not explain the process via email when I reached out the first time or at the beginning of your contact with me this morning. You said this morning: "We'd love to understand why this chargeback was filed before we submit our evidence" - I emailed you on 06/22/24 to tell you what was going on, so to not know why I filed a chargeback with my CC company is beyond me.

-I have a right to my opinion, and that is I had gone down the path of reaching out VIA EMAIL to resolve this matter, and WITHOUT checking to see if I had done that you reached out VIA INSTAGRAM asking why I contacted my CC company. In my opinion you used intimidating tactics such as using the words "evidence" and saying that it is expensive for your small business. You know what is expensive ordering something not receiving it and be out the money.

I see today you have apologized, and said words like we want to help resolve this, and explained to me your process. These are all nice things to have explained and done in that email back on 6/20/24. But if you want to resolve this you know what can be done, but you don't want to do that. Action speaks louder than words.

April Richey

Absolutely adorable dress shop! They have such cute, unique styles. I can't wait to go back!