Maison Baby & Kids - Winter Park, Florida

Nereyda O'Neil

Wow! Beautiful store, one of the kind findings! TARA SUPER HELPFUL , she even went out of her way to wrap what I bought for my grandkids with little animals wrapping paper! Thank you so much!

Jon _

My wife and I had a great experience here shopping for an outfit for my relative’s newborn. The lady working at the counter was very kind and wrapped the outfit we bought so nicely. We will definitely shop here as soon as we know the gender of our baby. Very cute and stylish baby clothes!

Melissa

Let me start by saying the various sales associates who answered the phone on multiple occasions were very polite and as helpful as possible (thus 2 stars). I cannot speak to the brick and mortar store shopping experience, but buying online has been a horrible experience.

Do NOT order anything from this company online. On multiple occasions I was misled and misinformed about the status of my order, charged upon purchase, was unaware my order was on backorder, told it would arrive on different occasions (I received no tracking number throughout this issue), then today it was "cancelled in error by Shopify" without notice. Oops! I was told I received a refund, but let's see if that happens.

The take away from this diatribe is to try the store, but don't buy online.

L Family

OMG! I love this store! We just had our second and Maison Baby and Kids had so many things we needed. Ordered our new car seat and picked up some clothes and a couple of gifts. The lady there was so helpful and gave us so many great recommendations. They even gift wrapped our presents for free! I’ll be back again soon

Michael Mitchell

I ordered an Uppababy traveling case for our stroller on January 10th. By Jan. 23rd. I hadn’t received my traveling case so I called the store. The associate who answered the phone told me it was too late to contact the post office that day but said she would contact them in the morning and then call me back with more information later that day. It is now Jan.25th (2 days later) and I never received a call with an update and I’ve tried to call the store again but no one answers. I left a voicemail but no one calls me back. I would NOT recommend purchasing from this company.

Beaded Dreams

i had placed an order to be shipped in person since they did not have the item in stock in store and i was looking for a specific bday gift for my niece. they had me manually type my address and contact info and stated since it was friday it would be shipped from their warehouse the following monday and on that monday i would receive tracking info. monday came and left with no contact i gave it a couple more days before reaching out to inquire. they replaced and stated they had NO RECORD of my order nor did the store associates remember placing the order, after some back and forth where i once again had to provide my contact info and address they stated they would reach back out on the following monday once again with a tracking number, at this point it had been a week since placing the order and i had not even been notified of whether or not they had the order. Very frustrating seeing as this was supposed to be a birthday gift, and will now not arrive in time. I have since been sent a tracking number, albeit one that only states the label was created not been dropped off at the post office yet so we shall see if it truly arrives! As for the store i’ve been inside a handful of times and the staff are very kind, even if not the most competent people. Decent pricing for the winter park area but i highly recommend only buying from the stock within the store and not having things shipped, there was also only one of my specific item left in stock so truthfully i will be more surprised if it arrives than not! Fingers crossed ?

Amelia Davis

What a life saver this store was! My almost 4 year old left his favorite stuffed animal at a disney resort last weekend and I’m not confident we will ever recover him. He was so upset and cried himself to sleep the first night without Baabaa. I looked at every major store for another stuffed sheep and nobody had one. I finally called Maison baby and was told they in fact do have multiple in stock! After arriving turns out their inventory was off and we couldn’t find any in store. Instead of turning me away, they called the warehouse and had someone personally drive to the store to deliver 3 different options. I was so impressed with the level of service, I’ve never had a store do this before. It absolutely filled my heart to see happy my boy was to see “baabaa” when he got home from school!!! I will be forever indebted to Maison! Thank you thank you thank you!!

Corbet Vaupel

In a world where we have several purchasing options our fingertips it all boils down to customer service for us. The staff here were incredibly kind, patient, and knowledgeable. Will definitely be back!